{"id":4998,"date":"2026-07-10T00:01:41","date_gmt":"2026-07-10T00:01:41","guid":{"rendered":"https:\/\/ernshia.com\/?page_id=4998"},"modified":"2026-08-07T17:34:05","modified_gmt":"2026-08-07T17:34:05","slug":"policies-resources","status":"publish","type":"page","link":"https:\/\/ernshia.com\/bn\/policies-resources\/","title":{"rendered":"Policies &#038; Resources"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4998\" class=\"elementor elementor-4998\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c47b924 e-con-full e-flex e-con e-parent\" data-id=\"c47b924\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e82685f elementor-widget elementor-widget-heading\" data-id=\"e82685f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Policies &amp; Resources <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c316d6 e-con-full e-flex e-con e-parent\" data-id=\"3c316d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cd356f elementor-widget elementor-widget-text-editor\" data-id=\"9cd356f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Welcome to Ernshia Travel&#8217;s Policies &amp; Resources. These policies explain how we provide our services, protect your personal information, process payments, manage cancellations and refunds, and handle customer enquiries and complaints. Please read them carefully before using our services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6068b85 e-con-full e-flex e-con e-parent\" data-id=\"6068b85\" data-element_type=\"container\" data-e-type=\"container\" id=\"privacy-policy\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-464b504 elementor-widget elementor-widget-heading\" data-id=\"464b504\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61fdf0d elementor-widget elementor-widget-heading\" data-id=\"61fdf0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Last Updated: 10 July 2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce35e7d e-flex e-con-boxed e-con e-child\" data-id=\"ce35e7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4db14db e-con-full e-flex e-con e-child\" data-id=\"4db14db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd79e6a elementor-widget elementor-widget-heading\" data-id=\"bd79e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e28dc4f elementor-widget elementor-widget-text-editor\" data-id=\"e28dc4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"290\" data-end=\"415\">Ernshia Travel (&#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) is a trading name of <strong data-start=\"346\" data-end=\"371\">Ernshia Group Limited<\/strong>, a company registered in England and Wales.<\/p><p data-start=\"417\" data-end=\"678\">We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, contact us, or purchase our services.<\/p><p data-start=\"680\" data-end=\"819\">By using our website or engaging our services, you agree to the collection and use of your information as described in this Privacy Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6e1edf e-con-full e-flex e-con e-child\" data-id=\"b6e1edf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aff859d elementor-widget elementor-widget-heading\" data-id=\"aff859d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who We Are<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab9ed8 elementor-widget elementor-widget-text-editor\" data-id=\"6ab9ed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"1klln5a\" data-start=\"826\" data-end=\"843\">\u00a0<\/h3><h3 data-section-id=\"1klln5a\" data-start=\"826\" data-end=\"843\">\u00a0<\/h3><h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1klln5a\" data-start=\"826\" data-end=\"843\">Trading Name: Ernshia Travel<\/h3><p data-start=\"879\" data-end=\"918\"><strong data-start=\"879\" data-end=\"896\">Legal Entity:<\/strong> Ernshia Group Limited<\/p><p data-start=\"920\" data-end=\"948\"><strong data-start=\"920\" data-end=\"932\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/ernshia.com\/bn\/\" target=\"_new\" rel=\"noopener\" data-start=\"933\" data-end=\"948\">www.ernshia.com<\/a><\/p><p data-start=\"950\" data-end=\"977\"><strong data-start=\"950\" data-end=\"960\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"961\" data-end=\"977\">info@ernshia.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7e5383 e-flex e-con-boxed e-con e-child\" data-id=\"a7e5383\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-91acd11 e-con-full e-flex e-con e-child\" data-id=\"91acd11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cadb7b elementor-widget elementor-widget-heading\" data-id=\"0cadb7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Information We Collect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee5c8e elementor-widget elementor-widget-text-editor\" data-id=\"2ee5c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1015\" data-end=\"1069\">Depending on the services you request, we may collect:<\/p><h4 data-start=\"1071\" data-end=\"1096\">Personal Information:\u00a0<\/h4><p>Full name,\u00a0Date of birth,\u00a0Gender,\u00a0Nationality,\u00a0Postal address,\u00a0Email address,\u00a0Telephone number.<\/p><h4 data-start=\"1202\" data-end=\"1225\">Travel Information:<\/h4><p>Passport details,\u00a0Visa information,\u00a0Flight preferences,\u00a0Hotel preferences,\u00a0Travel itinerary,\u00a0Emergency contact information.<\/p><h4 class=\"\" data-start=\"1358\" data-end=\"1394\">Student Consultancy Information:\u00a0<\/h4><p data-start=\"1396\" data-end=\"1434\">Where applicable, we may also collect:<\/p><p>Educational qualifications,\u00a0Academic transcripts,\u00a0English language test results,\u00a0Employment history,\u00a0Supporting application documents.\u00a0<\/p><h4 data-start=\"1577\" data-end=\"1601\">Payment Information:\u00a0<\/h4><p data-start=\"1603\" data-end=\"1783\">Payments made through secure third-party providers such as Stripe or PayPal are processed directly by those providers. Ernshia Travel does not store your full payment card details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd78198 e-con-full e-flex e-con e-child\" data-id=\"dd78198\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf6dd1 elementor-widget elementor-widget-heading\" data-id=\"ddf6dd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How We Use Your Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b0959e elementor-widget elementor-widget-text-editor\" data-id=\"0b0959e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"afwyps\" data-start=\"1790\" data-end=\"1824\">We use your personal information to:<\/h3><ul data-start=\"1864\" data-end=\"2213\"><li data-section-id=\"xu22i1\" data-start=\"1864\" data-end=\"1910\">Provide our travel and consultancy services.<\/li><li data-section-id=\"11ucaon\" data-start=\"1911\" data-end=\"1947\">Process bookings and reservations.<\/li><li data-section-id=\"8w0oj0\" data-start=\"1948\" data-end=\"2001\">Arrange flights, hotels, visas and travel packages.<\/li><li data-section-id=\"1umuolp\" data-start=\"2002\" data-end=\"2033\">Process student applications.<\/li><li data-section-id=\"x77nbb\" data-start=\"2034\" data-end=\"2057\">Respond to enquiries.<\/li><li data-section-id=\"timz3t\" data-start=\"2058\" data-end=\"2088\">Issue invoices and receipts.<\/li><li data-section-id=\"m61vza\" data-start=\"2089\" data-end=\"2129\">Communicate important booking updates.<\/li><li data-section-id=\"19qi8hd\" data-start=\"2130\" data-end=\"2177\">Comply with legal and regulatory obligations.<\/li><li data-section-id=\"b1yd8q\" data-start=\"2178\" data-end=\"2213\">Improve our services and website.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74df2ae e-flex e-con-boxed e-con e-child\" data-id=\"74df2ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b5172b8 e-con-full e-flex e-con e-child\" data-id=\"b5172b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acafb31 elementor-widget elementor-widget-heading\" data-id=\"acafb31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sharing Your Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e9989e elementor-widget elementor-widget-text-editor\" data-id=\"9e9989e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1wwu38o\" data-start=\"2220\" data-end=\"2251\">We only share your information where necessary.<\/h3><p data-start=\"2302\" data-end=\"2319\">This may include:<\/p><ul data-start=\"2321\" data-end=\"2485\"><li data-section-id=\"1grx7lb\" data-start=\"2321\" data-end=\"2331\">Airlines<\/li><li data-section-id=\"1mvzzi9\" data-start=\"2332\" data-end=\"2340\">Hotels<\/li><li data-section-id=\"1m6j5wc\" data-start=\"2341\" data-end=\"2367\">Embassies and Consulates<\/li><li data-section-id=\"5c5q2h\" data-start=\"2368\" data-end=\"2395\">Universities and Colleges<\/li><li data-section-id=\"118r7k\" data-start=\"2396\" data-end=\"2417\">Insurance providers<\/li><li data-section-id=\"1g61sdc\" data-start=\"2418\" data-end=\"2437\">Payment providers<\/li><li data-section-id=\"znr2t4\" data-start=\"2438\" data-end=\"2485\">Government authorities where legally required<\/li><\/ul><p data-start=\"2487\" data-end=\"2544\">We never sell your personal information to third parties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ceb9f3c e-con-full e-flex e-con e-child\" data-id=\"ceb9f3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc3fece elementor-widget elementor-widget-heading\" data-id=\"bc3fece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-982a925 elementor-widget elementor-widget-text-editor\" data-id=\"982a925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1wje9w8\" data-start=\"2551\" data-end=\"2571\">\u00a0<\/h3><p data-start=\"2573\" data-end=\"2725\">We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a03959 e-flex e-con-boxed e-con e-child\" data-id=\"7a03959\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21f76ee e-con-full e-flex e-con e-child\" data-id=\"21f76ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e780695 elementor-widget elementor-widget-heading\" data-id=\"e780695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Retention<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d429ab6 elementor-widget elementor-widget-text-editor\" data-id=\"d429ab6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2755\" data-end=\"2917\">We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a88707 e-con-full e-flex e-con e-child\" data-id=\"2a88707\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0f61a4 elementor-widget elementor-widget-heading\" data-id=\"b0f61a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdf40b elementor-widget elementor-widget-text-editor\" data-id=\"0bdf40b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1sc98ia\" data-start=\"2924\" data-end=\"2942\">Depending on applicable law, you may have the right to:<\/h3><ul data-start=\"3001\" data-end=\"3275\"><li data-section-id=\"1cnw5bb\" data-start=\"3001\" data-end=\"3036\">Access your personal information.<\/li><li data-section-id=\"1xlp1px\" data-start=\"3037\" data-end=\"3084\">Request correction of inaccurate information.<\/li><li data-section-id=\"1nenotn\" data-start=\"3085\" data-end=\"3134\">Request deletion of your data where applicable.<\/li><li data-section-id=\"1a05bs4\" data-start=\"3135\" data-end=\"3178\">Restrict or object to certain processing.<\/li><li data-section-id=\"1qhbcxv\" data-start=\"3179\" data-end=\"3218\">Request a copy of your personal data.<\/li><li data-section-id=\"283jqg\" data-start=\"3219\" data-end=\"3275\">Withdraw consent where processing is based on consent.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f968798 e-flex e-con-boxed e-con e-child\" data-id=\"f968798\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c18cad1 e-con-full e-flex e-con e-child\" data-id=\"c18cad1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d1b497 elementor-widget elementor-widget-heading\" data-id=\"8d1b497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n\nContact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c677f9f elementor-widget elementor-widget-text-editor\" data-id=\"c677f9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"m4gphz\" data-start=\"3282\" data-end=\"3299\">\u00a0If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:<\/h3><p data-start=\"3417\" data-end=\"3435\"><strong data-start=\"3417\" data-end=\"3435\">Ernshia Travel<\/strong><\/p><p data-start=\"3437\" data-end=\"3476\">A trading name of Ernshia Group Limited<\/p><p data-start=\"3478\" data-end=\"3505\">Email: <strong data-start=\"3485\" data-end=\"3505\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3487\" data-end=\"3503\">info@ernshia.com<\/a><\/strong><\/p><p data-start=\"3507\" data-end=\"3535\">Website: <strong data-start=\"3516\" data-end=\"3535\"><a class=\"decorated-link\" href=\"https:\/\/ernshia.com\/bn\/\" target=\"_new\" rel=\"noopener\" data-start=\"3518\" data-end=\"3533\">www.ernshia.com<\/a><\/strong><\/p><p data-start=\"3507\" data-end=\"3535\">Office Address: 2 Fryday Street, Leadenhall, Milton Keynes<\/p><p data-start=\"3507\" data-end=\"3535\">Buckinghamshire, MK6 5LT<\/p><p data-start=\"3507\" data-end=\"3535\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f8ecee e-con-full e-flex e-con e-parent\" data-id=\"9f8ecee\" data-element_type=\"container\" data-e-type=\"container\" id=\"cookie-policy\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81d67aa elementor-widget elementor-widget-heading\" data-id=\"81d67aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cookie Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b35ed9 e-flex e-con-boxed e-con e-child\" data-id=\"1b35ed9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1fd08b0 e-con-full e-flex e-con e-child\" data-id=\"1fd08b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52456f6 elementor-widget elementor-widget-heading\" data-id=\"52456f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02f69b1 elementor-widget elementor-widget-text-editor\" data-id=\"02f69b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"182\" data-end=\"386\">Cookies are small text files placed on your device when you visit our website. They help us improve your browsing experience, understand how our website is used, and provide certain features and services.<\/p><p data-start=\"388\" data-end=\"509\">This Cookie Policy explains how Ernshia Travel, a trading name of Ernshia Group Limited, uses cookies on <a class=\"decorated-link\" href=\"https:\/\/ernshia.com\/bn\/\" target=\"_new\" rel=\"noopener\" data-start=\"493\" data-end=\"508\">www.ernshia.com<\/a>.<\/p><p data-start=\"511\" data-end=\"615\">By continuing to use our website, you agree to our use of cookies in accordance with this Cookie Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f424c97 e-con-full e-flex e-con e-child\" data-id=\"f424c97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-debaf65 elementor-widget elementor-widget-heading\" data-id=\"debaf65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Are Cookies?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8440435 elementor-widget elementor-widget-text-editor\" data-id=\"8440435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"647\" data-end=\"743\">Cookies are small files stored on your computer, smartphone, or tablet when you visit a website.<\/p><p data-start=\"745\" data-end=\"767\">Cookies help websites:<\/p><ul data-start=\"769\" data-end=\"915\"><li data-section-id=\"17tfowm\" data-start=\"769\" data-end=\"796\">Remember your preferences<\/li><li data-section-id=\"1s76qwh\" data-start=\"797\" data-end=\"826\">Improve website performance<\/li><li data-section-id=\"i350k5\" data-start=\"827\" data-end=\"847\">Keep you logged in<\/li><li data-section-id=\"1o63mpc\" data-start=\"848\" data-end=\"875\">Analyse visitor behaviour<\/li><li data-section-id=\"18q63no\" data-start=\"876\" data-end=\"915\">Provide relevant content and services<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05801b4 e-flex e-con-boxed e-con e-child\" data-id=\"05801b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-476ab66 e-con-full e-flex e-con e-child\" data-id=\"476ab66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93d2165 elementor-widget elementor-widget-heading\" data-id=\"93d2165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Types of Cookies We Use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab703b elementor-widget elementor-widget-text-editor\" data-id=\"6ab703b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"8qz9pr\" data-start=\"953\" data-end=\"974\">Essential Cookies<\/h3><p data-start=\"976\" data-end=\"1041\">These cookies are necessary for the website to function properly.<\/p><p data-start=\"1043\" data-end=\"1060\">Examples include:<\/p><ul data-start=\"1062\" data-end=\"1138\"><li data-section-id=\"1wd15id\" data-start=\"1062\" data-end=\"1080\">Website security<\/li><li data-section-id=\"gd3dl1\" data-start=\"1081\" data-end=\"1099\">Form submissions<\/li><li data-section-id=\"1ls4zk5\" data-start=\"1100\" data-end=\"1120\">Session management<\/li><li data-section-id=\"1tg6k8h\" data-start=\"1121\" data-end=\"1138\">Page navigation<\/li><\/ul><p data-start=\"1140\" data-end=\"1173\">These cookies cannot be disabled.<\/p><hr data-start=\"1175\" data-end=\"1178\" \/><h3 data-section-id=\"1yt3jax\" data-start=\"1180\" data-end=\"1215\">Performance &amp; Analytics Cookies<\/h3><p data-start=\"1217\" data-end=\"1279\">These cookies help us understand how visitors use our website.<\/p><p data-start=\"1281\" data-end=\"1324\">They collect anonymous information such as:<\/p><ul data-start=\"1326\" data-end=\"1416\"><li data-section-id=\"1pdnzyw\" data-start=\"1326\" data-end=\"1341\">Pages visited<\/li><li data-section-id=\"161eyrm\" data-start=\"1342\" data-end=\"1369\">Time spent on the website<\/li><li data-section-id=\"16hguyw\" data-start=\"1370\" data-end=\"1383\">Device type<\/li><li data-section-id=\"3dctr0\" data-start=\"1384\" data-end=\"1398\">Browser type<\/li><li data-section-id=\"12z6f9n\" data-start=\"1399\" data-end=\"1416\">Traffic sources<\/li><\/ul><p data-start=\"1418\" data-end=\"1429\">We may use:<\/p><ul data-start=\"1431\" data-end=\"1449\"><li data-section-id=\"dakk47\" data-start=\"1431\" data-end=\"1449\">Google Analytics<\/li><\/ul><hr data-start=\"1451\" data-end=\"1454\" \/><h3 data-section-id=\"mbgzum\" data-start=\"1456\" data-end=\"1478\">Functional Cookies<\/h3><p data-start=\"1480\" data-end=\"1528\">These cookies remember your preferences such as:<\/p><ul data-start=\"1530\" data-end=\"1598\"><li data-section-id=\"xpzil6\" data-start=\"1530\" data-end=\"1540\">Language<\/li><li data-section-id=\"72dj0w\" data-start=\"1541\" data-end=\"1549\">Region<\/li><li data-section-id=\"1nph1qh\" data-start=\"1550\" data-end=\"1582\">Previously entered information<\/li><li data-section-id=\"2nfaik\" data-start=\"1583\" data-end=\"1598\">User settings<\/li><\/ul><hr data-start=\"1600\" data-end=\"1603\" \/><h3 data-section-id=\"ug785x\" data-start=\"1605\" data-end=\"1626\">Marketing Cookies<\/h3><p data-start=\"1628\" data-end=\"1719\">These cookies may be used to show relevant advertisements or measure marketing performance.<\/p><p data-start=\"1721\" data-end=\"1752\">These cookies may be placed by:<\/p><ul data-start=\"1754\" data-end=\"1809\"><li data-section-id=\"1xcdzk1\" data-start=\"1754\" data-end=\"1762\">Google<\/li><li data-section-id=\"1r8p6zg\" data-start=\"1763\" data-end=\"1780\">Facebook (Meta)<\/li><li data-section-id=\"1vx3j23\" data-start=\"1781\" data-end=\"1809\">Other advertising partners<\/li><\/ul><p data-start=\"1811\" data-end=\"1871\">These cookies are only used where consent has been provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ab8137 e-con-full e-flex e-con e-child\" data-id=\"2ab8137\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa18d03 elementor-widget elementor-widget-heading\" data-id=\"fa18d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Third-Party Cookies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57dd110 elementor-widget elementor-widget-text-editor\" data-id=\"57dd110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1905\" data-end=\"1991\">Our website may use third-party services that place cookies on your device, including:<\/p><ul data-start=\"1993\" data-end=\"2114\"><li data-section-id=\"dakk47\" data-start=\"1993\" data-end=\"2011\">Google Analytics<\/li><li data-section-id=\"1crp03y\" data-start=\"2012\" data-end=\"2025\">Google Maps<\/li><li data-section-id=\"sadjtq\" data-start=\"2026\" data-end=\"2052\">Stripe (secure payments)<\/li><li data-section-id=\"366p31\" data-start=\"2053\" data-end=\"2061\">PayPal<\/li><li data-section-id=\"10akf5s\" data-start=\"2062\" data-end=\"2089\">YouTube (embedded videos)<\/li><li data-section-id=\"zp7f23\" data-start=\"2090\" data-end=\"2114\">Social media platforms<\/li><\/ul><p data-start=\"2116\" data-end=\"2179\">These third parties have their own privacy and cookie policies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1319e9f e-flex e-con-boxed e-con e-child\" data-id=\"1319e9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c03aae0 e-con-full e-flex e-con e-child\" data-id=\"c03aae0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b02ee9f elementor-widget elementor-widget-heading\" data-id=\"b02ee9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Managing Cookies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-010cb61 elementor-widget elementor-widget-text-editor\" data-id=\"010cb61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2210\" data-end=\"2274\">You can control or delete cookies through your browser settings.<\/p><p data-start=\"2276\" data-end=\"2303\">Most browsers allow you to:<\/p><ul data-start=\"2305\" data-end=\"2417\"><li data-section-id=\"165m5va\" data-start=\"2305\" data-end=\"2320\">Block cookies<\/li><li data-section-id=\"1fg52zq\" data-start=\"2321\" data-end=\"2337\">Delete cookies<\/li><li data-section-id=\"e5u5um\" data-start=\"2338\" data-end=\"2387\">Receive notifications before cookies are stored<\/li><li data-section-id=\"1ux68ln\" data-start=\"2388\" data-end=\"2417\">Disable third-party cookies<\/li><\/ul><p data-start=\"2419\" data-end=\"2495\">Please note that disabling certain cookies may affect website functionality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7a844a e-con-full e-flex e-con e-child\" data-id=\"f7a844a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe91520 elementor-widget elementor-widget-heading\" data-id=\"fe91520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cookie Consent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f3052d elementor-widget elementor-widget-text-editor\" data-id=\"9f3052d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2524\" data-end=\"2646\">When you first visit our website, you will be asked to accept or manage your cookie preferences through our cookie banner.<\/p><p data-start=\"2648\" data-end=\"2692\">You may change your preferences at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-351fda5 e-flex e-con-boxed e-con e-child\" data-id=\"351fda5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7d32d94 e-con-full e-flex e-con e-child\" data-id=\"7d32d94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26de5c3 elementor-widget elementor-widget-heading\" data-id=\"26de5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Changes to This Cookie Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb1c153 elementor-widget elementor-widget-text-editor\" data-id=\"cb1c153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2736\" data-end=\"2787\">We may update this Cookie Policy from time to time.<\/p><p data-start=\"2789\" data-end=\"2846\">The latest version will always be published on this page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99f2722 e-con-full e-flex e-con e-child\" data-id=\"99f2722\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-733cff4 elementor-widget elementor-widget-heading\" data-id=\"733cff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1699d75 elementor-widget elementor-widget-text-editor\" data-id=\"1699d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2871\" data-end=\"2942\">If you have any questions regarding this Cookie Policy, please contact:<\/p><p data-start=\"2944\" data-end=\"3004\"><strong data-start=\"2944\" data-end=\"2962\">Ernshia Travel<\/strong><br data-start=\"2962\" data-end=\"2965\" \/>A trading name of Ernshia Group Limited<\/p><p data-start=\"3006\" data-end=\"3100\"><strong data-start=\"3006\" data-end=\"3026\">Business Address<\/strong><br data-start=\"3026\" data-end=\"3029\" \/>2 Fryday Street<br data-start=\"3044\" data-end=\"3047\" \/>Leadenhall<br data-start=\"3057\" data-end=\"3060\" \/>Milton Keynes<br data-start=\"3073\" data-end=\"3076\" \/>MK6 5LT<br data-start=\"3083\" data-end=\"3086\" \/>United Kingdom<\/p><p data-start=\"3102\" data-end=\"3130\"><strong data-start=\"3102\" data-end=\"3114\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/ernshia.com\/bn\/\" target=\"_new\" rel=\"noopener\" data-start=\"3115\" data-end=\"3130\">www.ernshia.com<\/a><\/p><p data-start=\"3132\" data-end=\"3159\"><strong data-start=\"3132\" data-end=\"3142\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3143\" data-end=\"3159\">info@ernshia.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8feff7 e-con-full e-flex e-con e-parent\" data-id=\"e8feff7\" data-element_type=\"container\" data-e-type=\"container\" id=\"terms-and-conditions\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4587fd6 elementor-widget elementor-widget-heading\" data-id=\"4587fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cb16da e-flex e-con-boxed e-con e-child\" data-id=\"0cb16da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5696251 e-con-full e-flex e-con e-child\" data-id=\"5696251\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-045e399 elementor-widget elementor-widget-heading\" data-id=\"045e399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe2f5dd elementor-widget elementor-widget-text-editor\" data-id=\"fe2f5dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"350\" data-end=\"551\">Welcome to <strong data-start=\"361\" data-end=\"379\">Ernshia Travel<\/strong>, a trading name of <strong data-start=\"399\" data-end=\"424\">Ernshia Group Limited<\/strong> (&#8220;Ernshia Travel&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, or &#8220;us&#8221;). These Terms &amp; Conditions govern your use of our website and the services we provide.<\/p><p data-start=\"553\" data-end=\"807\">By accessing our website, requesting information, obtaining a quotation, making a booking, or using any of our services, you agree to be bound by these Terms &amp; Conditions. If you do not agree with any part of these Terms, you should not use our services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3911c1f e-con-full e-flex e-con e-child\" data-id=\"3911c1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab03c16 elementor-widget elementor-widget-heading\" data-id=\"ab03c16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4e3b28 elementor-widget elementor-widget-text-editor\" data-id=\"b4e3b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"834\" data-end=\"929\">Ernshia Travel offers a range of travel and consultancy services, including but not limited to:<\/p><ul data-start=\"931\" data-end=\"1172\"><li data-section-id=\"18oz3ot\" data-start=\"931\" data-end=\"960\">Student admissions guidance<\/li><li data-section-id=\"1avrbkz\" data-start=\"961\" data-end=\"983\">Student visa support<\/li><li data-section-id=\"l5a9w1\" data-start=\"984\" data-end=\"1009\">Tourist visa assistance<\/li><li data-section-id=\"157ku9n\" data-start=\"1010\" data-end=\"1031\">Flight reservations<\/li><li data-section-id=\"iofinc\" data-start=\"1032\" data-end=\"1048\">Hotel bookings<\/li><li data-section-id=\"7x02zj\" data-start=\"1049\" data-end=\"1067\">Holiday packages<\/li><li data-section-id=\"185hpcs\" data-start=\"1068\" data-end=\"1104\">Hajj and Umrah travel arrangements<\/li><li data-section-id=\"y7vabz\" data-start=\"1105\" data-end=\"1138\">Travel planning and consultancy<\/li><li data-section-id=\"11bx2bi\" data-start=\"1139\" data-end=\"1172\">Related travel support services<\/li><\/ul><p data-start=\"1174\" data-end=\"1399\">Some services are provided directly by Ernshia Travel, while others are arranged through trusted third-party suppliers such as airlines, hotels, tour operators, embassies, educational institutions and visa processing centres.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94b46cf e-flex e-con-boxed e-con e-child\" data-id=\"94b46cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a686187 e-con-full e-flex e-con e-child\" data-id=\"a686187\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8911bb elementor-widget elementor-widget-heading\" data-id=\"f8911bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eligibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-622a9e1 elementor-widget elementor-widget-text-editor\" data-id=\"622a9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1425\" data-end=\"1465\">By using our services, you confirm that:<\/p><ul data-start=\"1467\" data-end=\"1744\"><li data-section-id=\"4ajryi\" data-start=\"1467\" data-end=\"1555\">You are at least 18 years of age or have the permission of a parent or legal guardian.<\/li><li data-section-id=\"1bxxtjf\" data-start=\"1556\" data-end=\"1623\">The information you provide is accurate, complete and up to date.<\/li><li data-section-id=\"1rc0tg8\" data-start=\"1624\" data-end=\"1744\">You have the legal authority to make bookings on behalf of yourself and any other travellers included in your booking.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2f69b8 e-con-full e-flex e-con e-child\" data-id=\"a2f69b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-761a946 elementor-widget elementor-widget-heading\" data-id=\"761a946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quotations and Prices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0050e6 elementor-widget elementor-widget-text-editor\" data-id=\"a0050e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1780\" data-end=\"1891\">All quotations are subject to availability and may change without notice until your booking has been confirmed.<\/p><p data-start=\"1893\" data-end=\"1916\">Prices may vary due to:<\/p><ul data-start=\"1918\" data-end=\"2070\"><li data-section-id=\"wo6uu1\" data-start=\"1918\" data-end=\"1940\">Airline fare changes<\/li><li data-section-id=\"yvztia\" data-start=\"1941\" data-end=\"1969\">Exchange rate fluctuations<\/li><li data-section-id=\"1uxnorq\" data-start=\"1970\" data-end=\"1996\">Supplier price increases<\/li><li data-section-id=\"1uu9gee\" data-start=\"1997\" data-end=\"2015\">Government taxes<\/li><li data-section-id=\"2beski\" data-start=\"2016\" data-end=\"2033\">Airport charges<\/li><li data-section-id=\"8r9uxb\" data-start=\"2034\" data-end=\"2051\">Fuel surcharges<\/li><li data-section-id=\"1hxde5y\" data-start=\"2052\" data-end=\"2070\">Visa fee changes<\/li><\/ul><p data-start=\"2072\" data-end=\"2124\">A quotation does not constitute a confirmed booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c4e23f e-flex e-con-boxed e-con e-child\" data-id=\"2c4e23f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f592e4f e-con-full e-flex e-con e-child\" data-id=\"f592e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12ec499 elementor-widget elementor-widget-heading\" data-id=\"12ec499\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking Confirmation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a775593 elementor-widget elementor-widget-text-editor\" data-id=\"a775593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2159\" data-end=\"2200\">Your booking becomes confirmed only when:<\/p><ul data-start=\"2202\" data-end=\"2319\"><li data-section-id=\"1mlv4bb\" data-start=\"2202\" data-end=\"2257\">We have received any required payment or deposit; and<\/li><li data-section-id=\"h4iae4\" data-start=\"2258\" data-end=\"2319\">You have received written confirmation from Ernshia Travel.<\/li><\/ul><p data-start=\"2321\" data-end=\"2402\">Until confirmation has been issued, availability and prices cannot be guaranteed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5aec1de e-con-full e-flex e-con e-child\" data-id=\"5aec1de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46919c6 elementor-widget elementor-widget-heading\" data-id=\"46919c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d6fc76 elementor-widget elementor-widget-text-editor\" data-id=\"1d6fc76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2425\" data-end=\"2452\">Payments may be made using:<\/p><ul data-start=\"2454\" data-end=\"2565\"><li data-section-id=\"11imxr5\" data-start=\"2454\" data-end=\"2477\">Credit or debit cards<\/li><li data-section-id=\"66dso1\" data-start=\"2478\" data-end=\"2486\">Stripe<\/li><li data-section-id=\"366p31\" data-start=\"2487\" data-end=\"2495\">PayPal<\/li><li data-section-id=\"fefqx1\" data-start=\"2496\" data-end=\"2511\">Bank transfer<\/li><li data-section-id=\"16f8i58\" data-start=\"2512\" data-end=\"2565\">Any other payment methods offered by Ernshia Travel<\/li><\/ul><p data-start=\"2567\" data-end=\"2696\">Full payment must be received before tickets, travel documents or confirmations are issued unless an agreed payment plan applies.<\/p><p data-start=\"2698\" data-end=\"2788\">Failure to make payment by the agreed deadline may result in cancellation of your booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c2f292 e-flex e-con-boxed e-con e-child\" data-id=\"3c2f292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9a8ddaf e-con-full e-flex e-con e-child\" data-id=\"9a8ddaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07e3b43 elementor-widget elementor-widget-heading\" data-id=\"07e3b43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Student Consultancy Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82058bb elementor-widget elementor-widget-text-editor\" data-id=\"82058bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2831\" data-end=\"2947\">Our student consultancy service includes guidance on course selection, university applications and visa preparation.<\/p><p data-start=\"2949\" data-end=\"3016\">Admission decisions are made solely by the educational institution.<\/p><p data-start=\"3018\" data-end=\"3087\">Visa decisions are made solely by the relevant immigration authority.<\/p><p data-start=\"3089\" data-end=\"3121\">Ernshia Travel cannot guarantee:<\/p><ul data-start=\"3123\" data-end=\"3217\"><li data-section-id=\"2blvjs\" data-start=\"3123\" data-end=\"3153\">Admission to any institution<\/li><li data-section-id=\"5auzg0\" data-start=\"3154\" data-end=\"3174\">Scholarship awards<\/li><li data-section-id=\"1vr1v9n\" data-start=\"3175\" data-end=\"3198\">Student visa approval<\/li><li data-section-id=\"1feidet\" data-start=\"3199\" data-end=\"3217\">Processing times<\/li><\/ul><p data-start=\"3219\" data-end=\"3328\">Applicants remain responsible for ensuring all documents and information submitted are truthful and complete.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-995eddc e-con-full e-flex e-con e-child\" data-id=\"995eddc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d16138b elementor-widget elementor-widget-heading\" data-id=\"d16138b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Visa Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c95a672 elementor-widget elementor-widget-text-editor\" data-id=\"c95a672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"3356\" data-end=\"3395\">Where we assist with visa applications:<\/p><ul data-start=\"3397\" data-end=\"3708\"><li data-section-id=\"ofv1f1\" data-start=\"3397\" data-end=\"3482\">We prepare and submit documentation based on information provided by the applicant.<\/li><li data-section-id=\"ug3iik\" data-start=\"3483\" data-end=\"3559\">Applicants are responsible for providing genuine and accurate information.<\/li><li data-section-id=\"18zc2sh\" data-start=\"3560\" data-end=\"3645\">Visa fees paid to embassies or government authorities are generally non-refundable.<\/li><li data-section-id=\"14ownip\" data-start=\"3646\" data-end=\"3708\">Ernshia Travel cannot influence or guarantee visa decisions.<\/li><\/ul><p data-start=\"3710\" data-end=\"3791\">Any refusal of a visa remains the decision of the relevant immigration authority.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7de87d e-flex e-con-boxed e-con e-child\" data-id=\"c7de87d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-904eab0 e-con-full e-flex e-con e-child\" data-id=\"904eab0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-100a656 elementor-widget elementor-widget-heading\" data-id=\"100a656\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flights, Hotels and Travel Suppliers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-202126b elementor-widget elementor-widget-text-editor\" data-id=\"202126b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"3842\" data-end=\"3955\">Flights, accommodation, transport and other travel services may be supplied by independent third-party providers.<\/p><p data-start=\"3957\" data-end=\"4018\">Those suppliers operate under their own terms and conditions.<\/p><p data-start=\"4020\" data-end=\"4103\">Ernshia Travel acts as an intermediary where applicable and is not responsible for:<\/p><ul data-start=\"4105\" data-end=\"4251\"><li data-section-id=\"1wxgc52\" data-start=\"4105\" data-end=\"4120\">Flight delays<\/li><li data-section-id=\"dsbd08\" data-start=\"4121\" data-end=\"4144\">Airline cancellations<\/li><li data-section-id=\"1n3l5u4\" data-start=\"4145\" data-end=\"4159\">Lost baggage<\/li><li data-section-id=\"11kak12\" data-start=\"4160\" data-end=\"4180\">Hotel overbookings<\/li><li data-section-id=\"17ypsh8\" data-start=\"4181\" data-end=\"4202\">Supplier insolvency<\/li><li data-section-id=\"1qatb4s\" data-start=\"4203\" data-end=\"4251\">Service failures beyond our reasonable control<\/li><\/ul><p data-start=\"4253\" data-end=\"4352\">We will, however, make reasonable efforts to assist customers in resolving supplier-related issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6848d0c e-con-full e-flex e-con e-child\" data-id=\"6848d0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-405cfa7 elementor-widget elementor-widget-heading\" data-id=\"405cfa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hajj and Umrah Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4b426c elementor-widget elementor-widget-text-editor\" data-id=\"f4b426c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"4391\" data-end=\"4426\">Pilgrimage packages are subject to:<\/p><ul data-start=\"4428\" data-end=\"4539\"><li data-section-id=\"1t8syfn\" data-start=\"4428\" data-end=\"4455\">Saudi Arabian regulations<\/li><li data-section-id=\"tuvnpm\" data-start=\"4456\" data-end=\"4475\">Airline schedules<\/li><li data-section-id=\"1yyhv8x\" data-start=\"4476\" data-end=\"4492\">Visa approvals<\/li><li data-section-id=\"1r51ypv\" data-start=\"4493\" data-end=\"4513\">Hotel availability<\/li><li data-section-id=\"y77x3l\" data-start=\"4514\" data-end=\"4539\">Government requirements<\/li><\/ul><p data-start=\"4541\" data-end=\"4638\">Customers are responsible for ensuring they meet all health, vaccination and travel requirements.<\/p><p data-start=\"4640\" data-end=\"4781\">Package details may occasionally change due to circumstances beyond our control, and we will inform customers as soon as reasonably possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29c6b1c e-flex e-con-boxed e-con e-child\" data-id=\"29c6b1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-37c5c35 e-con-full e-flex e-con e-child\" data-id=\"37c5c35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eda3d0b elementor-widget elementor-widget-heading\" data-id=\"eda3d0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Responsibilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06f9b65 elementor-widget elementor-widget-text-editor\" data-id=\"06f9b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"4822\" data-end=\"4852\">Customers are responsible for:<\/p><ul data-start=\"4854\" data-end=\"5148\"><li data-section-id=\"1eg6y5f\" data-start=\"4854\" data-end=\"4883\">Ensuring passport validity.<\/li><li data-section-id=\"gitg2c\" data-start=\"4884\" data-end=\"4922\">Obtaining required travel documents.<\/li><li data-section-id=\"7suiu9\" data-start=\"4923\" data-end=\"4952\">Checking visa requirements.<\/li><li data-section-id=\"hj99d1\" data-start=\"4953\" data-end=\"4991\">Verifying all booking confirmations.<\/li><li data-section-id=\"1ut95fl\" data-start=\"4992\" data-end=\"5033\">Informing us immediately of any errors.<\/li><li data-section-id=\"by8aa1\" data-start=\"5034\" data-end=\"5086\">Arriving at airports and departure points on time.<\/li><li data-section-id=\"knpcms\" data-start=\"5087\" data-end=\"5148\">Complying with immigration, customs and health regulations.<\/li><\/ul><p data-start=\"5150\" data-end=\"5224\">Failure to do so may result in additional costs or cancellation of travel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd1e748 e-con-full e-flex e-con e-child\" data-id=\"dd1e748\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0efdec elementor-widget elementor-widget-heading\" data-id=\"c0efdec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Changes Requested by Customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e693d7f elementor-widget elementor-widget-text-editor\" data-id=\"e693d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"5270\" data-end=\"5373\">If you request changes after booking confirmation, we will make reasonable efforts to accommodate them.<\/p><p data-start=\"5375\" data-end=\"5464\">Additional charges may apply, including supplier amendment fees and administrative costs.<\/p><p data-start=\"5466\" data-end=\"5513\">Some bookings cannot be amended once confirmed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b06384 e-flex e-con-boxed e-con e-child\" data-id=\"7b06384\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64e7043 e-con-full e-flex e-con e-child\" data-id=\"64e7043\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-094fe83 elementor-widget elementor-widget-heading\" data-id=\"094fe83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Changes Made by Suppliers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b00e93e elementor-widget elementor-widget-text-editor\" data-id=\"b00e93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"5554\" data-end=\"5613\">Occasionally airlines, hotels or tour operators may change:<\/p><ul data-start=\"5615\" data-end=\"5709\"><li data-section-id=\"vhg6g6\" data-start=\"5615\" data-end=\"5633\">Flight schedules<\/li><li data-section-id=\"d7gf1s\" data-start=\"5634\" data-end=\"5649\">Accommodation<\/li><li data-section-id=\"8j2iey\" data-start=\"5650\" data-end=\"5667\">Departure times<\/li><li data-section-id=\"1gfnadl\" data-start=\"5668\" data-end=\"5681\">Itineraries<\/li><li data-section-id=\"1whzmm1\" data-start=\"5682\" data-end=\"5709\">Other travel arrangements<\/li><\/ul><p data-start=\"5711\" data-end=\"5803\">Where possible, we will notify you promptly and assist in identifying suitable alternatives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ab26b3 e-con-full e-flex e-con e-child\" data-id=\"0ab26b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb87f74 elementor-widget elementor-widget-heading\" data-id=\"fb87f74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Force Majeure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a30532 elementor-widget elementor-widget-text-editor\" data-id=\"5a30532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"5832\" data-end=\"6006\">Ernshia Travel shall not be liable for delays, cancellations or failure to perform services resulting from events beyond our reasonable control, including but not limited to:<\/p><ul data-start=\"6008\" data-end=\"6205\"><li data-section-id=\"ucm1l1\" data-start=\"6008\" data-end=\"6027\">Natural disasters<\/li><li data-section-id=\"ghrin6\" data-start=\"6028\" data-end=\"6044\">Severe weather<\/li><li data-section-id=\"139pomb\" data-start=\"6045\" data-end=\"6066\">War or civil unrest<\/li><li data-section-id=\"1807m4a\" data-start=\"6067\" data-end=\"6092\">Government restrictions<\/li><li data-section-id=\"nlo806\" data-start=\"6093\" data-end=\"6110\">Border closures<\/li><li data-section-id=\"1inazee\" data-start=\"6111\" data-end=\"6135\">Epidemics or pandemics<\/li><li data-section-id=\"26ad81\" data-start=\"6136\" data-end=\"6155\">Industrial action<\/li><li data-section-id=\"1sk5td4\" data-start=\"6156\" data-end=\"6176\">Technical failures<\/li><li data-section-id=\"15cb026\" data-start=\"6177\" data-end=\"6205\">Airline operational issues<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86d7e93 e-flex e-con-boxed e-con e-child\" data-id=\"86d7e93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9686330 e-con-full e-flex e-con e-child\" data-id=\"9686330\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3287e1 elementor-widget elementor-widget-heading\" data-id=\"e3287e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Limitation of Liability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9235ac6 elementor-widget elementor-widget-text-editor\" data-id=\"9235ac6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"6244\" data-end=\"6375\">To the fullest extent permitted by law, Ernshia Travel&#8217;s liability shall be limited to the value of the services purchased from us.<\/p><p data-start=\"6377\" data-end=\"6404\">We shall not be liable for:<\/p><ul data-start=\"6406\" data-end=\"6612\"><li data-section-id=\"4wv7uf\" data-start=\"6406\" data-end=\"6423\">Indirect losses<\/li><li data-section-id=\"6lj4u3\" data-start=\"6424\" data-end=\"6447\">Consequential damages<\/li><li data-section-id=\"1yz3u6f\" data-start=\"6448\" data-end=\"6467\">Loss of enjoyment<\/li><li data-section-id=\"1c1kygx\" data-start=\"6468\" data-end=\"6484\">Loss of income<\/li><li data-section-id=\"ea8zx9\" data-start=\"6485\" data-end=\"6529\">Missed connections caused by third parties<\/li><li data-section-id=\"d8q2yv\" data-start=\"6530\" data-end=\"6612\">Decisions made by embassies, immigration authorities or educational institutions<\/li><\/ul><p data-start=\"6614\" data-end=\"6724\">Nothing in these Terms excludes liability that cannot legally be excluded under the laws of England and Wales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f6ddbd e-con-full e-flex e-con e-child\" data-id=\"1f6ddbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d49b2ff elementor-widget elementor-widget-heading\" data-id=\"d49b2ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Intellectual Property<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9381c9c elementor-widget elementor-widget-text-editor\" data-id=\"9381c9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"6761\" data-end=\"6900\">All content on this website, including text, logos, graphics, images and branding, remains the property of Ernshia Travel or its licensors.<\/p><p data-start=\"6902\" data-end=\"6987\">No content may be copied, reproduced or distributed without prior written permission.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1981517 e-flex e-con-boxed e-con e-child\" data-id=\"1981517\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1a9c938 e-con-full e-flex e-con e-child\" data-id=\"1a9c938\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a40a7f4 elementor-widget elementor-widget-heading\" data-id=\"a40a7f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Website Use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8a85f elementor-widget elementor-widget-text-editor\" data-id=\"4f8a85f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"7014\" data-end=\"7031\">You agree not to:<\/p><ul data-start=\"7033\" data-end=\"7217\"><li data-section-id=\"a3xrio\" data-start=\"7033\" data-end=\"7054\">Misuse the website.<\/li><li data-section-id=\"vvrtga\" data-start=\"7055\" data-end=\"7085\">Attempt unauthorised access.<\/li><li data-section-id=\"f36cmy\" data-start=\"7086\" data-end=\"7117\">Introduce malicious software.<\/li><li data-section-id=\"1dkpuof\" data-start=\"7118\" data-end=\"7158\">Use the website for unlawful purposes.<\/li><li data-section-id=\"15mklvc\" data-start=\"7159\" data-end=\"7217\">Interfere with the operation or security of the website.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-922375e e-con-full e-flex e-con e-child\" data-id=\"922375e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bb3cc6 elementor-widget elementor-widget-heading\" data-id=\"5bb3cc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a126d7 elementor-widget elementor-widget-text-editor\" data-id=\"0a126d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"7240\" data-end=\"7368\">Your personal information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.<\/p><p data-start=\"7370\" data-end=\"7446\">Please refer to the Privacy Policy section of this page for further details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1856bc2 e-flex e-con-boxed e-con e-child\" data-id=\"1856bc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43197ad e-con-full e-flex e-con e-child\" data-id=\"43197ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa87c0f elementor-widget elementor-widget-heading\" data-id=\"aa87c0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e927f2f elementor-widget elementor-widget-text-editor\" data-id=\"e927f2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"7472\" data-end=\"7579\">If you are dissatisfied with any aspect of our service, please refer to our <strong data-start=\"7548\" data-end=\"7572\">Complaints Procedure<\/strong> below.<\/p><p data-start=\"7581\" data-end=\"7672\">We are committed to resolving complaints fairly, professionally and as quickly as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0632b08 e-con-full e-flex e-con e-child\" data-id=\"0632b08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6616338 elementor-widget elementor-widget-heading\" data-id=\"6616338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Governing Law<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40441fb elementor-widget elementor-widget-text-editor\" data-id=\"40441fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"7701\" data-end=\"7776\">These Terms &amp; Conditions are governed by the laws of <strong data-start=\"7754\" data-end=\"7775\">England and Wales<\/strong>.<\/p><p data-start=\"7778\" data-end=\"7942\">Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless otherwise required by applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b3c508 e-flex e-con-boxed e-con e-child\" data-id=\"2b3c508\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a7ce557 e-con-full e-flex e-con e-child\" data-id=\"a7ce557\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc76170 elementor-widget elementor-widget-heading\" data-id=\"fc76170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d42547 elementor-widget elementor-widget-text-editor\" data-id=\"1d42547\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"7968\" data-end=\"8045\">If you have any questions regarding these Terms &amp; Conditions, please contact:<\/p><p data-start=\"8047\" data-end=\"8109\"><strong data-start=\"8047\" data-end=\"8065\">Ernshia Travel<\/strong><br data-start=\"8065\" data-end=\"8068\" \/><em data-start=\"8068\" data-end=\"8109\">A trading name of Ernshia Group Limited<\/em><\/p><p data-start=\"8111\" data-end=\"8169\"><strong data-start=\"8111\" data-end=\"8123\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/ernshia.com\/bn\/\" target=\"_new\" rel=\"noopener\" data-start=\"8124\" data-end=\"8139\">www.ernshia.com<\/a><br data-start=\"8139\" data-end=\"8142\" \/><strong data-start=\"8142\" data-end=\"8152\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"8153\" data-end=\"8169\">info@ernshia.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6e7ab3 e-con-full e-flex e-con e-parent\" data-id=\"d6e7ab3\" data-element_type=\"container\" data-e-type=\"container\" id=\"refund-cancellation-policy\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dce933a elementor-widget elementor-widget-heading\" data-id=\"dce933a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund &amp; Cancellation Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f2e372 elementor-widget elementor-widget-heading\" data-id=\"0f2e372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\nLast Updated: 10 July 2026\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6ef06a e-flex e-con-boxed e-con e-child\" data-id=\"b6ef06a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-af71023 e-con-full e-flex e-con e-child\" data-id=\"af71023\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aec4c55 elementor-widget elementor-widget-heading\" data-id=\"aec4c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22eab5b elementor-widget elementor-widget-text-editor\" data-id=\"22eab5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"339\" data-end=\"581\">This Refund &amp; Cancellation Policy explains how cancellations, amendments and refunds are handled by <strong data-start=\"439\" data-end=\"457\">Ernshia Travel<\/strong>, a trading name of <strong data-start=\"477\" data-end=\"502\">Ernshia Group Limited<\/strong>. It applies to all services provided by us unless otherwise agreed in writing.<\/p><p data-start=\"583\" data-end=\"652\">Please read this policy carefully before making a booking or payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4908fa e-con-full e-flex e-con e-child\" data-id=\"a4908fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d99981d elementor-widget elementor-widget-heading\" data-id=\"d99981d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf984d2 elementor-widget elementor-widget-text-editor\" data-id=\"cf984d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"681\" data-end=\"851\">Our services may involve third-party suppliers such as airlines, hotels, universities, embassies, visa application centres, tour operators and travel insurance providers.<\/p><p data-start=\"853\" data-end=\"957\">As a result, refunds and cancellations are often subject to the terms and conditions of those suppliers.<\/p><p data-start=\"959\" data-end=\"1085\">Any refund approved by Ernshia Travel will only be processed in accordance with this policy and any applicable supplier terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0227f5e e-flex e-con-boxed e-con e-child\" data-id=\"0227f5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6cfa557 e-con-full e-flex e-con e-child\" data-id=\"6cfa557\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f994b91 elementor-widget elementor-widget-heading\" data-id=\"f994b91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consultation Fees<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a162c1e elementor-widget elementor-widget-text-editor\" data-id=\"a162c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1117\" data-end=\"1196\">Consultation fees are <strong data-start=\"1139\" data-end=\"1157\">non-refundable<\/strong> once the consultation has taken place.<\/p><p data-start=\"1198\" data-end=\"1284\">If Ernshia Travel cancels a consultation before it takes place, you may choose either:<\/p><ul data-start=\"1286\" data-end=\"1356\"><li data-section-id=\"6vhzgy\" data-start=\"1286\" data-end=\"1305\">A full refund; or<\/li><li data-section-id=\"wwzvjs\" data-start=\"1306\" data-end=\"1356\">A rescheduled appointment at no additional cost.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-372c70e e-con-full e-flex e-con e-child\" data-id=\"372c70e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-942f6df elementor-widget elementor-widget-heading\" data-id=\"942f6df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Student Consultancy Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d21acd6 elementor-widget elementor-widget-text-editor\" data-id=\"d21acd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1399\" data-end=\"1563\">Where we have started work on your application, our professional service fees may be <strong data-start=\"1484\" data-end=\"1521\">partially or fully non-refundable<\/strong>, depending on the work already completed.<\/p><p data-start=\"1565\" data-end=\"1582\">Examples include:<\/p><ul data-start=\"1584\" data-end=\"1736\"><li data-section-id=\"f2eb4c\" data-start=\"1584\" data-end=\"1601\">Course research<\/li><li data-section-id=\"1w3jz8l\" data-start=\"1602\" data-end=\"1627\">University applications<\/li><li data-section-id=\"ojuwcd\" data-start=\"1628\" data-end=\"1645\">Document review<\/li><li data-section-id=\"4rd4rw\" data-start=\"1646\" data-end=\"1677\">Statement of Purpose guidance<\/li><li data-section-id=\"1383zve\" data-start=\"1678\" data-end=\"1702\">Application submission<\/li><li data-section-id=\"1izcklr\" data-start=\"1703\" data-end=\"1717\">CAS guidance<\/li><li data-section-id=\"1e7pqsc\" data-start=\"1718\" data-end=\"1736\">Visa preparation<\/li><\/ul><p data-start=\"1738\" data-end=\"1849\">University application fees paid directly to institutions are subject to the individual institution&#8217;s policies.<\/p><p data-start=\"1851\" data-end=\"1959\">Admission and visa decisions remain the responsibility of the relevant university and immigration authority.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d1e5a9 e-flex e-con-boxed e-con e-child\" data-id=\"9d1e5a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c4c84e e-con-full e-flex e-con e-child\" data-id=\"7c4c84e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa82c43 elementor-widget elementor-widget-heading\" data-id=\"fa82c43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tourist Visa Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac9b115 elementor-widget elementor-widget-text-editor\" data-id=\"ac9b115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1995\" data-end=\"2098\">Our service fee covers the professional assistance provided in preparing and managing your application.<\/p><p data-start=\"2100\" data-end=\"2124\">Unless otherwise stated:<\/p><ul data-start=\"2126\" data-end=\"2330\"><li data-section-id=\"1mx8uhn\" data-start=\"2126\" data-end=\"2172\">Government visa fees are <strong data-start=\"2153\" data-end=\"2171\">non-refundable<\/strong>.<\/li><li data-section-id=\"z9pqlt\" data-start=\"2173\" data-end=\"2211\">Embassy fees are <strong data-start=\"2192\" data-end=\"2210\">non-refundable<\/strong>.<\/li><li data-section-id=\"1e3rn5w\" data-start=\"2212\" data-end=\"2265\">Visa centre service charges are <strong data-start=\"2246\" data-end=\"2264\">non-refundable<\/strong>.<\/li><li data-section-id=\"1bvi1fc\" data-start=\"2266\" data-end=\"2330\">Our service fee may be non-refundable once work has commenced.<\/li><\/ul><p data-start=\"2332\" data-end=\"2425\">Visa approval is entirely at the discretion of the relevant embassy or immigration authority.<\/p><p data-start=\"2427\" data-end=\"2489\">A visa refusal does not automatically entitle you to a refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50a2873 e-con-full e-flex e-con e-child\" data-id=\"50a2873\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c6eaaf elementor-widget elementor-widget-heading\" data-id=\"2c6eaaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flight Bookings<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd0f97 elementor-widget elementor-widget-text-editor\" data-id=\"9bd0f97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2519\" data-end=\"2593\">Flight cancellations and refunds are governed by the airline&#8217;s fare rules.<\/p><p data-start=\"2595\" data-end=\"2629\">Depending on the ticket purchased:<\/p><ul data-start=\"2631\" data-end=\"2763\"><li data-section-id=\"1t93ihl\" data-start=\"2631\" data-end=\"2670\">Some tickets may be fully refundable.<\/li><li data-section-id=\"7tbjp1\" data-start=\"2671\" data-end=\"2714\">Some tickets may be partially refundable.<\/li><li data-section-id=\"3lxnql\" data-start=\"2715\" data-end=\"2763\">Some tickets may be completely non-refundable.<\/li><\/ul><p data-start=\"2765\" data-end=\"2891\">Where a refund is available, airline administration charges and any applicable Ernshia Travel service charges may be deducted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44bdebc e-flex e-con-boxed e-con e-child\" data-id=\"44bdebc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3f9bf2a e-con-full e-flex e-con e-child\" data-id=\"3f9bf2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa17860 elementor-widget elementor-widget-heading\" data-id=\"fa17860\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hotel Reservations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c69afc1 elementor-widget elementor-widget-text-editor\" data-id=\"c69afc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2924\" data-end=\"3033\">Hotel cancellations are subject to the cancellation policy of the individual hotel or accommodation provider.<\/p><p data-start=\"3035\" data-end=\"3065\">Charges may vary depending on:<\/p><ul data-start=\"3067\" data-end=\"3119\"><li data-section-id=\"1xjbb7\" data-start=\"3067\" data-end=\"3082\">Rate selected<\/li><li data-section-id=\"1rlwqrb\" data-start=\"3083\" data-end=\"3098\">Notice period<\/li><li data-section-id=\"1uu7m2p\" data-start=\"3099\" data-end=\"3119\">Booking conditions<\/li><\/ul><p data-start=\"3121\" data-end=\"3189\">Certain promotional or advance purchase rates may be non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfb05e1 e-con-full e-flex e-con e-child\" data-id=\"bfb05e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-826376f elementor-widget elementor-widget-heading\" data-id=\"826376f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Holiday Packages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11271f5 elementor-widget elementor-widget-text-editor\" data-id=\"11271f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"3220\" data-end=\"3277\">Cancellation charges for holiday packages will depend on:<\/p><ul data-start=\"3279\" data-end=\"3388\"><li data-section-id=\"sczy9\" data-start=\"3279\" data-end=\"3295\">Supplier terms<\/li><li data-section-id=\"oot0h8\" data-start=\"3296\" data-end=\"3329\">Time remaining before departure<\/li><li data-section-id=\"5i8v6a\" data-start=\"3330\" data-end=\"3357\">Non-refundable components<\/li><li data-section-id=\"j2gka5\" data-start=\"3358\" data-end=\"3388\">Airline and hotel conditions<\/li><\/ul><p data-start=\"3390\" data-end=\"3475\">Where possible, Ernshia Travel will seek the maximum refund available from suppliers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4984868 e-flex e-con-boxed e-con e-child\" data-id=\"4984868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bce2e90 e-con-full e-flex e-con e-child\" data-id=\"bce2e90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51ae8c3 elementor-widget elementor-widget-heading\" data-id=\"51ae8c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hajj &amp; Umrah Packages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc8e26 elementor-widget elementor-widget-text-editor\" data-id=\"4bc8e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"3511\" data-end=\"3628\">Due to supplier commitments and visa processing, cancellation charges may apply once your booking has been confirmed.<\/p><p data-start=\"3630\" data-end=\"3653\">Refunds will depend on:<\/p><ul data-start=\"3655\" data-end=\"3767\"><li data-section-id=\"crghkq\" data-start=\"3655\" data-end=\"3673\">Airline policies<\/li><li data-section-id=\"199psno\" data-start=\"3674\" data-end=\"3690\">Hotel policies<\/li><li data-section-id=\"1a8bvh0\" data-start=\"3691\" data-end=\"3718\">Ground transport bookings<\/li><li data-section-id=\"e54hlp\" data-start=\"3719\" data-end=\"3731\">Visa costs<\/li><li data-section-id=\"rh2tk3\" data-start=\"3732\" data-end=\"3767\">Supplier charges already incurred<\/li><\/ul><p data-start=\"3769\" data-end=\"3820\">Some elements of the package may be non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb2117e e-con-full e-flex e-con e-child\" data-id=\"fb2117e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33226ae elementor-widget elementor-widget-heading\" data-id=\"33226ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a84b66d elementor-widget elementor-widget-text-editor\" data-id=\"a84b66d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"3858\" data-end=\"3965\">If you wish to cancel your booking, you must notify Ernshia Travel as soon as possible in writing by email.<\/p><p data-start=\"3967\" data-end=\"4011\">Cancellation charges may apply depending on:<\/p><ul data-start=\"4013\" data-end=\"4125\"><li data-section-id=\"14m2xvg\" data-start=\"4013\" data-end=\"4045\">The type of service purchased.<\/li><li data-section-id=\"pzwydr\" data-start=\"4046\" data-end=\"4063\">Supplier terms.<\/li><li data-section-id=\"1hzmsdl\" data-start=\"4064\" data-end=\"4099\">The stage of the booking process.<\/li><li data-section-id=\"1clko08\" data-start=\"4100\" data-end=\"4125\">Costs already incurred.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8163b9e e-flex e-con-boxed e-con e-child\" data-id=\"8163b9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a06856 e-con-full e-flex e-con e-child\" data-id=\"2a06856\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44de073 elementor-widget elementor-widget-heading\" data-id=\"44de073\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Changes Requested by Customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6477d47 elementor-widget elementor-widget-text-editor\" data-id=\"6477d47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"4171\" data-end=\"4249\">If you request changes after booking confirmation, additional costs may apply.<\/p><p data-start=\"4251\" data-end=\"4268\">Examples include:<\/p><ul data-start=\"4270\" data-end=\"4371\"><li data-section-id=\"txjvid\" data-start=\"4270\" data-end=\"4286\">Flight changes<\/li><li data-section-id=\"9z4ldz\" data-start=\"4287\" data-end=\"4302\">Hotel changes<\/li><li data-section-id=\"woy36o\" data-start=\"4303\" data-end=\"4331\">Passenger name corrections<\/li><li data-section-id=\"1nswrfi\" data-start=\"4332\" data-end=\"4349\">Date amendments<\/li><li data-section-id=\"f6ivlt\" data-start=\"4350\" data-end=\"4371\">Destination changes<\/li><\/ul><p data-start=\"4373\" data-end=\"4435\">Any supplier amendment fees will be passed on to the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18ef6c0 e-con-full e-flex e-con e-child\" data-id=\"18ef6c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2350a3c elementor-widget elementor-widget-heading\" data-id=\"2350a3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Processing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ffe9ee elementor-widget elementor-widget-text-editor\" data-id=\"8ffe9ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"4468\" data-end=\"4546\">Approved refunds will normally be processed using the original payment method.<\/p><p data-start=\"4548\" data-end=\"4685\">Refund processing times vary depending on the supplier and payment provider and may take several business days to appear in your account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a8133a e-flex e-con-boxed e-con e-child\" data-id=\"7a8133a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61579b2 e-con-full e-flex e-con e-child\" data-id=\"61579b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1986809 elementor-widget elementor-widget-heading\" data-id=\"1986809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exceptional Circumstances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-148405c elementor-widget elementor-widget-text-editor\" data-id=\"148405c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"4726\" data-end=\"4991\">Where cancellations arise due to circumstances beyond anyone&#8217;s control\u2014such as severe weather, natural disasters, government travel restrictions, pandemics, or airline operational disruptions\u2014refunds will be subject to the policies of the relevant travel suppliers.<\/p><p data-start=\"4993\" data-end=\"5120\">Ernshia Travel will make reasonable efforts to assist customers in obtaining any available refunds or alternative arrangements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-704739a e-con-full e-flex e-con e-child\" data-id=\"704739a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8dc36c elementor-widget elementor-widget-heading\" data-id=\"b8dc36c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chargebacks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7315b5 elementor-widget elementor-widget-text-editor\" data-id=\"f7315b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"5147\" data-end=\"5287\">Customers should contact Ernshia Travel first if they believe a payment has been made in error or if they have concerns about a transaction.<\/p><p data-start=\"5289\" data-end=\"5414\">Initiating a chargeback without first contacting us may delay resolution and could affect any ongoing booking or application.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78c312b e-flex e-con-boxed e-con e-child\" data-id=\"78c312b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a10ad58 e-con-full e-flex e-con e-child\" data-id=\"a10ad58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1ef2de elementor-widget elementor-widget-heading\" data-id=\"f1ef2de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84544fd elementor-widget elementor-widget-text-editor\" data-id=\"84544fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"5440\" data-end=\"5517\">If you have any questions regarding cancellations or refunds, please contact:<\/p><p data-start=\"5519\" data-end=\"5581\"><strong data-start=\"5519\" data-end=\"5537\">Ernshia Travel<\/strong><br data-start=\"5537\" data-end=\"5540\" \/><em data-start=\"5540\" data-end=\"5581\">A trading name of Ernshia Group Limited<\/em><\/p><p data-start=\"5583\" data-end=\"5677\"><strong data-start=\"5583\" data-end=\"5603\">Business Address<\/strong><br data-start=\"5603\" data-end=\"5606\" \/>2 Fryday Street<br data-start=\"5621\" data-end=\"5624\" \/>Leadenhall<br data-start=\"5634\" data-end=\"5637\" \/>Milton Keynes<br data-start=\"5650\" data-end=\"5653\" \/>MK6 5LT<br data-start=\"5660\" data-end=\"5663\" \/>United Kingdom<\/p><p data-start=\"5679\" data-end=\"5707\"><strong data-start=\"5679\" data-end=\"5691\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/ernshia.com\/bn\/\" target=\"_new\" rel=\"noopener\" data-start=\"5692\" data-end=\"5707\">www.ernshia.com<\/a><\/p><p data-start=\"5709\" data-end=\"5736\"><strong data-start=\"5709\" data-end=\"5719\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5720\" data-end=\"5736\">info@ernshia.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e68ac2 e-con-full e-flex e-con e-parent\" data-id=\"1e68ac2\" data-element_type=\"container\" data-e-type=\"container\" id=\"complaints-procedure\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6db91 elementor-widget elementor-widget-heading\" data-id=\"ac6db91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Procedure\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a71f3f7 elementor-widget elementor-widget-heading\" data-id=\"a71f3f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\nLast Updated: 10 July 2026\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bf744f e-flex e-con-boxed e-con e-child\" data-id=\"2bf744f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d064a1 e-con-full e-flex e-con e-child\" data-id=\"8d064a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba8ef17 elementor-widget elementor-widget-heading\" data-id=\"ba8ef17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Commitment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a8b6a7 elementor-widget elementor-widget-text-editor\" data-id=\"2a8b6a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"339\" data-end=\"581\">At <strong data-start=\"489\" data-end=\"507\">Ernshia Travel<\/strong>, a trading name of <strong data-start=\"527\" data-end=\"552\">Ernshia Group Limited<\/strong>, we are committed to providing a professional, courteous and high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can investigate and resolve the matter fairly and promptly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abc050b e-con-full e-flex e-con e-child\" data-id=\"abc050b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1814d56 elementor-widget elementor-widget-heading\" data-id=\"1814d56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Make a Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64826df elementor-widget elementor-widget-text-editor\" data-id=\"64826df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"831\" data-end=\"905\">Complaints should be submitted as soon as possible after the issue arises.<\/p><p data-start=\"907\" data-end=\"922\">Please include:<\/p><ul data-start=\"924\" data-end=\"1098\"><li data-section-id=\"1m89uml\" data-start=\"924\" data-end=\"940\">Your full name<\/li><li data-section-id=\"z4h5s9\" data-start=\"941\" data-end=\"976\">Booking reference (if applicable)<\/li><li data-section-id=\"1b09bze\" data-start=\"977\" data-end=\"994\">Contact details<\/li><li data-section-id=\"172ma73\" data-start=\"995\" data-end=\"1029\">A clear description of the issue<\/li><li data-section-id=\"kmn2jn\" data-start=\"1030\" data-end=\"1068\">Any supporting documents or evidence<\/li><li data-section-id=\"18xszxy\" data-start=\"1069\" data-end=\"1098\">The outcome you are seeking<\/li><\/ul><p data-start=\"1100\" data-end=\"1140\">Complaints may be submitted by email to:<\/p><p data-start=\"1142\" data-end=\"1169\"><strong data-start=\"1142\" data-end=\"1152\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1153\" data-end=\"1169\">info@ernshia.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d6a862 e-flex e-con-boxed e-con e-child\" data-id=\"3d6a862\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c6eed41 e-con-full e-flex e-con e-child\" data-id=\"c6eed41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3926e56 elementor-widget elementor-widget-heading\" data-id=\"3926e56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acknowledgement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b424587 elementor-widget elementor-widget-text-editor\" data-id=\"b424587\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1199\" data-end=\"1278\">We aim to acknowledge your complaint within <strong data-start=\"1243\" data-end=\"1261\">5 working days<\/strong> of receiving it.<\/p><p data-start=\"1280\" data-end=\"1357\">If we require additional information, we will contact you during this period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6210ffe e-con-full e-flex e-con e-child\" data-id=\"6210ffe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c0ebad elementor-widget elementor-widget-heading\" data-id=\"3c0ebad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Investigation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c272c02 elementor-widget elementor-widget-text-editor\" data-id=\"c272c02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1385\" data-end=\"1441\">We will investigate your complaint carefully and fairly.<\/p><p data-start=\"1443\" data-end=\"1460\">This may include:<\/p><ul data-start=\"1462\" data-end=\"1634\"><li data-section-id=\"143v390\" data-start=\"1462\" data-end=\"1494\">Reviewing your booking records<\/li><li data-section-id=\"1l4wpoj\" data-start=\"1495\" data-end=\"1571\">Contacting airlines, hotels, universities, visa centres or other suppliers<\/li><li data-section-id=\"3h6pc\" data-start=\"1572\" data-end=\"1598\">Reviewing correspondence<\/li><li data-section-id=\"1p06frt\" data-start=\"1599\" data-end=\"1634\">Speaking with members of our team<\/li><\/ul><p data-start=\"1636\" data-end=\"1713\">Some investigations may take longer where third-party suppliers are involved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8934880 e-flex e-con-boxed e-con e-child\" data-id=\"8934880\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-33df712 e-con-full e-flex e-con e-child\" data-id=\"33df712\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46861c3 elementor-widget elementor-widget-heading\" data-id=\"46861c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Response Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1e557 elementor-widget elementor-widget-text-editor\" data-id=\"da1e557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1741\" data-end=\"1811\">We aim to provide a full written response within <strong data-start=\"1790\" data-end=\"1810\">28 calendar days<\/strong>.<\/p><p data-start=\"1813\" data-end=\"1881\">If more time is required, we will keep you informed of our progress.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01e0699 e-con-full e-flex e-con e-child\" data-id=\"01e0699\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e483f6 elementor-widget elementor-widget-heading\" data-id=\"6e483f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Third-Party Suppliers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d64fe3 elementor-widget elementor-widget-text-editor\" data-id=\"8d64fe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1917\" data-end=\"2093\">Where your complaint relates to a service provided by a third party (such as an airline, hotel, embassy, university or tour operator), we will assist where reasonably possible.<\/p><p data-start=\"2095\" data-end=\"2170\">However, decisions made by those organisations remain their responsibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b52218 e-flex e-con-boxed e-con e-child\" data-id=\"5b52218\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b0e2d6c e-con-full e-flex e-con e-child\" data-id=\"b0e2d6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffaf8be elementor-widget elementor-widget-heading\" data-id=\"ffaf8be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-667d15d elementor-widget elementor-widget-text-editor\" data-id=\"667d15d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2199\" data-end=\"2244\">Depending on the circumstances, we may offer:<\/p><ul data-start=\"2246\" data-end=\"2401\"><li data-section-id=\"9d97x0\" data-start=\"2246\" data-end=\"2262\">An explanation<\/li><li data-section-id=\"a27ux0\" data-start=\"2263\" data-end=\"2275\">An apology<\/li><li data-section-id=\"1ymo8qe\" data-start=\"2276\" data-end=\"2303\">A correction of the issue<\/li><li data-section-id=\"wjq9n1\" data-start=\"2304\" data-end=\"2332\">A refund where appropriate<\/li><li data-section-id=\"1c9byc9\" data-start=\"2333\" data-end=\"2371\">A goodwill gesture where appropriate<\/li><li data-section-id=\"v0xzn8\" data-start=\"2372\" data-end=\"2401\">Another reasonable solution<\/li><\/ul><p data-start=\"2403\" data-end=\"2443\">Each complaint is assessed individually.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a906c78 e-con-full e-flex e-con e-child\" data-id=\"a906c78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf48dd0 elementor-widget elementor-widget-heading\" data-id=\"bf48dd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unreasonable or Abusive Behaviour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32d674d elementor-widget elementor-widget-text-editor\" data-id=\"32d674d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2491\" data-end=\"2540\">We ask all customers to communicate respectfully.<\/p><p data-start=\"2542\" data-end=\"2672\">We reserve the right to end communications where behaviour is abusive, threatening, discriminatory or offensive towards our staff.<\/p><p data-start=\"2674\" data-end=\"2713\">This does not affect your legal rights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbec6b2 e-flex e-con-boxed e-con e-child\" data-id=\"fbec6b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0de44f8 e-con-full e-flex e-con e-child\" data-id=\"0de44f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3367c elementor-widget elementor-widget-heading\" data-id=\"2d3367c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Continuous Improvement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ecb73 elementor-widget elementor-widget-text-editor\" data-id=\"c1ecb73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2750\" data-end=\"2798\">Customer feedback helps us improve our services.<\/p><p data-start=\"2800\" data-end=\"2913\">We review complaints regularly to identify trends, improve our processes and enhance the quality of our services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fec9131 e-con-full e-flex e-con e-child\" data-id=\"fec9131\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6812d elementor-widget elementor-widget-heading\" data-id=\"cc6812d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1606727 elementor-widget elementor-widget-text-editor\" data-id=\"1606727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2939\" data-end=\"3020\">If you wish to make a complaint or discuss an existing complaint, please contact:<\/p><p data-start=\"3022\" data-end=\"3084\"><strong data-start=\"3022\" data-end=\"3040\">Ernshia Travel<\/strong><br data-start=\"3040\" data-end=\"3043\" \/><em data-start=\"3043\" data-end=\"3084\">A trading name of Ernshia Group Limited<\/em><\/p><p data-start=\"3086\" data-end=\"3180\"><strong data-start=\"3086\" data-end=\"3106\">Business Address<\/strong><br data-start=\"3106\" data-end=\"3109\" \/>2 Fryday Street<br data-start=\"3124\" data-end=\"3127\" \/>Leadenhall<br data-start=\"3137\" data-end=\"3140\" \/>Milton Keynes<br data-start=\"3153\" data-end=\"3156\" \/>MK6 5LT<br data-start=\"3163\" data-end=\"3166\" \/>United Kingdom<\/p><p data-start=\"3182\" data-end=\"3209\"><strong data-start=\"3182\" data-end=\"3192\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3193\" data-end=\"3209\">info@ernshia.com<\/a><\/p><p data-start=\"3211\" data-end=\"3239\"><strong data-start=\"3211\" data-end=\"3223\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/ernshia.com\/bn\/\" target=\"_new\" rel=\"noopener\" data-start=\"3224\" data-end=\"3239\">www.ernshia.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Policies &amp; Resources Welcome to Ernshia Travel&#8217;s Policies &amp; Resources. These policies explain how we provide our services, protect your personal information, process payments, manage cancellations and refunds, and handle customer enquiries and complaints. Please read them carefully before using our services. Privacy Policy Last Updated: 10 July 2026 Introduction Ernshia Travel (&#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4998","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/ernshia.com\/bn\/wp-json\/wp\/v2\/pages\/4998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ernshia.com\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ernshia.com\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ernshia.com\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ernshia.com\/bn\/wp-json\/wp\/v2\/comments?post=4998"}],"version-history":[{"count":83,"href":"https:\/\/ernshia.com\/bn\/wp-json\/wp\/v2\/pages\/4998\/revisions"}],"predecessor-version":[{"id":5122,"href":"https:\/\/ernshia.com\/bn\/wp-json\/wp\/v2\/pages\/4998\/revisions\/5122"}],"wp:attachment":[{"href":"https:\/\/ernshia.com\/bn\/wp-json\/wp\/v2\/media?parent=4998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}